Your Free PCI Scorecard

The Positive Customer/Client Interaction Scorecard is a powerful yet easy to use business tool to rate your businesses current level of customer/client loyalty.

Click below to print your free PCI Scorecard 

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"Failure is not an  option!"

Graeme Alford presenting to 2000 business owners and sales people

Dramatically increase your personal motivation.

The author of our programs is Graeme Alford, His books include the best selling Never Give Up. Now in its third edition Never Give Up takes the reader on an epic ride of one mans trip to personal hell and back. Graeme went from a successful barrister in the 1970's to a chronic alcoholic sitting in a prison cell, friendless and alone in 1982. His comeback has been extraordinary. The ABC TV show The Australian Story said, Graeme Alford is truly the Comeback King. If you want to dramatically increase your personal motivation then Never Give Up is an absolute must at only aus$25.

"Dear Graeme,
I have just finished reading Never Give Up. My life was changing within hours of reading the book. The price tag of $25 was ridiculous-this book is priceless.
Rob Catherall
Mt Lawley, Western Australia" 

Your Free motivational tips

Legendary Customer Service for your Team

If you want your team to hear the very best on Customer Service at your next team meeting or conference, then you should go no further than Graeme Alford. Over the past 20 years Graeme has delivered customised presentations to in excess of 1000 companies in Australasia, South East Asia and the United States on every facet of providing "Legendary Customer Service"

Your Free Customer Service Tips

Book Graeme to Facilitate or M.C. your next Conference

Click below for 10 reasons why you should speak to Graeme about facilitating or being your MC at your next conference.

Your Customer Service Update

Will give you practical, ready to use Customer Service skills. This is a monthly newsletter which includes feature articles on every facet of Customer Service. From how Can Do people make it happen, to handling complaints and complaining customers, Delivered electronically, the 11 editions each year will keep you informed of best practice and the latest international trends in Customer Service without having to leave your office or shop. Once you understand what it is your customer wants and how to deliver it to them, you have the recipe for creating an extremely successful and profitable business.

 A practical "Customer Service Guide" for each of your team members

Entertaining, easy to read, humorous and above all else extremely informative. Stop Sucking on Lemons will provide you with everything you need to know about delivering legendary customer service. This is a must have for every employee.