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Welcome to Motivational Focus
We provide you with results driven Sales Coaching & Sales Training, Customer Service Training and Personal Motivation Programs to dramatically increase your;
Sales
Customer Service
Levels of motivation
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News Flash... it's arrived, the sensational new book, Stop Sucking on Lemons.
Entertaining, easy to read, humorous and above all else extremely informative. Stop Sucking on Lemons will provide you with everything you need to know about delivering legendary customer service. This is a must have for every employee.
Click here if you would like to find out more about Stop Sucking on Lemons
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Our E Sales Coaching Program allows you to learn the very latest skills and techniques without leaving the office. Weekly modules provide Sales Managers and Sales People with easy to implement, practical tools to close the sale, targeted sales prospecting, relationship selling, customer retention and repeat business.
Each module of The Sales Coach focuses on a particular aspect of the sales process and has topics for the sales meeting, tips for the sales team and training exercises for the coming week.
If you would like to find out more about the The Sales Coach click here.
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The Customer Service Update will give you practical, ready to use Customer Service skills. This is a monthly newsletter which includes feature articles on every facet of Customer Service. From how Can Do people make it happen, to handling complaints and complaining customers,
Delivered electronically, the 11 editions each year will keep you informed of best practice and the latest international trends in Customer Service without having to leave your office or shop.
Once you understand what it is your customer wants and how to deliver it to them, you have the recipe for creating an extremely successful and profitable business.
Click here if you would like to find out more about the Customer Service Update.
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If you want your team to hear the very best on Customer Service at your next team meeting or conference, then you should go no further than Graeme Alford. Over the past 16 years Graeme has presented to 100’s of companies in Australasia, South East Asia and the United States on every facet of Customer Service.
Click here to see more about Graeme and the topics he speaks on.
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Everybody needs motivational tools at some time in their life. The author of our programs is Graeme Alford, His books include the best selling Never Give Up. Now in its third edition Never Give Up takes the reader on an epic ride of one mans trip to personal hell and back. Graeme went from a successful barrister in the 1970's to sitting in a prison cell, friendless and alone in 1982.
His comeback has been extraordinary. The ABC TV show The Australian Story said, Graeme Alford is truly the Comeback King. If you want to dramatically increase your personal motivation then Never Give Up is an absolute must at only aus$25.
Click here to order.
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As Graeme Alford says…Don't live life with the handbrake on
If you want to know more about Graeme Alford
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