Stop Sucking on Lemons
This is a must have customer service book for every employee.
Easy to implement, full of extremely practical customer service training tips, this book will dramatically lift your customer service skills. $19.95
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Customer Service Training DVD
This DVD is full of skills and techniques that will enable you to dramatically improve your customer service levels.
Some of the topics include: Can Do attitude, Handling difficult customers, Complaint marketing, The life time dollar value of a customer and lots more for only $295 (includes a free copy of the book).
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Customer Service Update
Each edition of The Customer Service Update is 8 pages full of practical how to's. Designed to assist you with your customer service training it is great investment for you and your staff.
Your 12 month subscription gives you 11 editions delivered monthly by Email, and your investment in the Customer Service Update is just $145 for 12 months.
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Never Give Up
Never Give Up is the inspirational story of Graeme Alford, one of Australia's most in demand motivational speakers, staggering fall from grace and his extraordinary comeback.
Using the Power of Mental Toughness Graeme's journey is a compelling testament to what you can achieve when you have a Can Do attitude and the tools to raise your personal motivation. Never Give Up is a must read. $25
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Peak Performance
This CD & Workbook is a practical How To program that will give you all of the skills you will need to lift your levels of personal motivation and get the absolute best out of your self. $65
This program has changed people's lives.
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Mental Toughness
All high performing people have Mental Gears.
On this CD you will hear how Graeme Alford used Mental Toughness to come from the very lows of a prison cell to an extremely successful entrepreneur.
It is a riveting story that will give you the personal motivation you need to take the next step in your life . $25
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Can Do
Every successful customer service culture has a Can Do culture. All quality customer service training programs have a Can Do component.
This CD and Workbook will, step by step, take you through how to become a Can Do person. $65
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The Sales Coach
A powerful high impact 52 week Sales Coaching and Sales Training Program delivered every week direct to your PC.
This Sales Coaching and Sales Training Program will give you the very latest techniques in prospecting, active listening, negotiating, enhancing the relationship, attitude, customer buying styles, closing, etc, etc. $1,695
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